Shipping:
1. It may take 6-24 hours for your order to be processed. Once your order has been processed, you will receive an email confirming that your order has been shipped.
2. Shipping and delivery time: If the products you ordered are available in the local overseas warehouse, your order will be delivered within 3-7 working days in the United States, and within 8 working days in Europe and other countries; If the products you order need to be shipped from the factory, or the products that need to be customized and produced, it will generally take 15-25 working days to be delivered;
3. If the product you ordered needs to be used urgently, you can contact our customer service sv@foclover.com and choose the expedited logistics channel for delivery, but it may incur higher shipping costs.
4. To track your order, visit your My FOCLOVER account or shipping confirmation email.

Return:
1.100% money-back guarantee, our return policy is 14 days. Items purchased online can be returned free of charge online or in-store.
2. Alternatively, if you need to register your return online, please contact customer service. Register your return online by connecting to your MyFOCLOVER account.
3. Items purchased with PayPal can be returned online or exchanged at a self-service store
4. Prepare the package: Place the item in its original packaging and put it with the original receipt.
5. You will be responsible for the shipping costs required for the return.
Customer Service sv@foclover.com (Business Days: 24 hours a day, 7 days a week)